Operations Lead
InstaGroup's operational department boasts a versatile network of installers with expertise spanning solar, insulation, heating, and electrical installations. As the pivotal Operations Lead, you will play a crucial role in maintaining the daily operations, which includes:
- Managing escalations and effectively resolving issues as they arise directly with our customers and our instatation staff
- Identifying recurring themes from escalations to implement proactive solutions.
- Managing and engaging with all subcontractors, setting clear expectations and managing their time effectively.
- Ensure all work that is complete is to a high standard and compliant with Health and Safety regulations
- Overseeing recruitment and retention efforts to maintain a skilled and motivated workforce.
- Ensuring high levels of productivity within teams through targeted incentivisations such as bonuses tied to performance targets and standards.
- Identifying opportunities for efficiencies and implementing improved ways of working to streamline processes.
- Overseeing systems and data management to drive efficiencies and enhance overall process effectiveness.
What you’ll get in return:
- Competitive salary up to £55,000 per annum
- 12% annual performance bonus
- Up to 6% pension contribution
- 25 days leave, plus bank holidays (increasing to 28 days after 5 years' service)
- £600 annual personal development budget
- Regular staff events
- Referral scheme – earn up to £500 for each successfully recommended employee
- Laptop, mobile, and full work home set-up (if required)
Equal Opportunity Statement:
At InstaGroup, we are dedicated to fostering an inclusive workplace culture that values diversity in all its forms. We believe that every individual brings unique perspectives, experiences, and talents to our team, and we are committed to creating an environment where everyone feels respected, supported, and empowered to thrive. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for opportunities at InstaGroup.
- Department
- External Contracting
- Locations
- Wokingham
![Picture of Faye Rivers](https://images.teamtailor-cdn.com/images/s3/teamtailor-production/square_226-v4/image_uploads/1f4b22dd-f723-4489-84b2-623e2f61c11a/original.jpeg)
About InstaGroup
We cut carbon and save energy, from office to on-site. We’ve been a leading manufacturer and installer of insulation, solar, acoustics and flooring systems for both homes and businesses for over 40 years.
Operations Lead
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