Administration and Customer Service Assistant
Job Overview:
We are seeking a highly organised and proactive Administration and Customer Service Assistant to join our busy team. You will be an important part in delivering exceptional service to our clients and ensuring smooth daily operations. This role is essential in providing administrative support across various areas of our team. The ideal candidate will have strong communication skills, a passion for helping people, and the ability to multi-task in a dynamic environment.
Main Duties and Responsibilities
- GBIS admin- completing and uploading necessary forms for installations under the GBIS scheme
- Supporting the Contracts Accounts Executive in ensuring all paperwork is completed
- Producing solar handover packs with all necessary paperwork
- Assisting the wider team with admin duties such as downloading property surveys
- Creating and maintaining spreadsheets for contracts
- Assisting in compliance paperwork
- Uploading jobs onto our NAV and PAS system
- Speaking to customers on the phone to check all necessary work has been completed on their property
- Helping with the phones when required
- Ad-hoc amin duties
On offer is a wonderful career opportunity for a person possessing a genuine passion in renewable technology, whole house energy efficiency improvements and sustainability, along with a positive attitude, a desire to work efficiently, a methodical approach, and fantastic team dynamics.
What you’ll need:
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent time management and organizational skills.
- Effective team working skills and ability to collaborate with various stakeholders.
- Proficiency in Microsoft Excel and other project management tools.
- Strong customer service skills.
Perks & Benefits
- Salary: From £23,000 + 12% discretionary bonus
Bonus Perks:
- Company events (get to know the team)
- Generous pension scheme
- Employee referral programme
- Electric car salary sacrifice scheme (save the planet and your wallet)
Working hours:
- Full time, Monday-Friday (8:30-17.00)
Equal Opportunity Statement:At InstaGroup, we are dedicated to fostering an inclusive workplace culture that values diversity in all its forms. We believe that every individual brings unique perspectives, experiences, and talents to our team, and we are committed to creating an environment where everyone feels respected, supported, and empowered to thrive. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for opportunities at InstaGroup
- Department
- External Contracting
- Locations
- Wokingham
About InstaGroup
InstaGroup is a market-leading supplier and national installer of solar, insulation and flooring systems.
We operate the UK’s longest running and largest installer network, providing energy saving solutions through government-backed national funding schemes.
We put people at the heart of what we do, driving Net Zero and reducing home energy bills all over the country.
Administration and Customer Service Assistant
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