What we do:

At InstaGroup, we are nationally recognised for our experience, technical knowledge, and expertise as leading installers of energy efficiency and renewables solutions for our customers.

Our purpose is to deliver innovative and cost-effective solutions to save energy, improve buildings, lower domestic bills, and cut carbon emissions, giving our customers peace of mind.

Established in 1980, InstaGroup has developed a vast product stack and services including Flooring, Insulation, Solar Energy, and Heating Solutions.

We are committed to sustainability, with over 80% of the material we use being recycled or from sustainable sources.

Our Mission:

At InstaGroup, we are motivated by a clear mission: to transform the energy sector by delivering innovative, sustainable solutions that surpass our customers' expectations.

Through our steadfast commitment to excellence, integrity, and environmental responsibility, we aspire to lead the field in energy advancement while positively influencing the world around us.

With each project, product, and partnership, we endeavour to forge a brighter, more sustainable future for generations to come

Key Responsibilities:

1. Customer Relationship Management: Develop and manage relationships with existing and potential customers.
2. Account Management: Manage a portfolio of accounts, ensuring their needs are met and addressing any concerns or inquiries promptly.
3. Sales Support: Support the external sales team by managing leads, follow-ups, and quotations.
4. Order Processing: Process sales orders and invoices accurately and efficiently, ensuring timely delivery and customer satisfaction.
5. Product Knowledge: Develop a good understanding of InstaGroup’s products and services to effectively address customer inquiries and provide relevant information.
6. Collaboration: Collaborate with internal and external teams such as warehouse, Energy Services, finance and various suppliers to ensure smooth order fulfilment and resolve any issues that may arise.
7. Technical surveillance: Support the technical team by tracking and reporting ongoing technical surveillance with our network of customers.

Requirements:

1. Experience: Previous experience in a similar role is preferred.
2. Customer Focus: Strong customer service orientation with excellent communication and interpersonal skills.
3. Upbeat, ‘can do’ attitude: Enthusiastic and self-motivated with a proactive approach to finding solutions.
4. Excel skills: Confident in excel with the ability to create tables and formulas for sales reporting and data analysis.
5. Organisational Skills: Ability to manage multiple tasks simultaneously, prioritise workload, and meet deadlines.
6. Team Player: Collaborative attitude with the ability to work effectively in a team environment.
7. Computer Proficiency: Proficient in using MS Office and CRM software for order processing and customer management.
8. Problem-Solving Skills: Resourceful and proactive in resolving customer issues and addressing challenges.

What we offer:

• Salary £27,500 - £30,000 per annum
• 12% Bonus Scheme
• Up to 6% pension contribution
• £600 annual personal development and training budget
• 25 days leave, plus bank holidays, increasing to 28 days after 5 years’ service,
• Electric car salary sacrifice scheme
• Life insurance
• Regular staff events
• Paid charity day each year
• Laptop and Mobile Phone